Frequently asked

Orders ship within 1–2 business days. Standard shipping takes 3–6 business days within the US, and 7–14 business days internationally.

Reach out within 2 hours of placing your order and we can usually adjust color, address, or cancel it before it enters production. After that, changes aren't guaranteed.

Condition your bag every 4–6 months with a natural leather conditioner, keep it out of prolonged rain, and let it air dry naturally if it does get wet. Scuffs and creases are part of the patina, not damage.

Yes — full-grain leather darkens and develops a richer patina with use and sun exposure. This is expected and is part of why full-grain leather is prized over corrected-grain alternatives.

Every Velvet Carry bag is covered by our repair program for as long as you own it. Email us a photo of the issue and we'll advise on repair or replacement, often at no charge.

Unused items in original condition with tags attached can be returned within 30 days of delivery for a full refund. See our full Refund Policy for details.

Email info@velvetcarry.com with your order number and we'll send instructions along with next steps.

Items marked "Final Sale" cannot be returned or exchanged. All other discounted items follow our standard 30-day policy.

We work with a single family-run tannery we've partnered with since 2017. You can read more about our production approach on the About page.

No — listed dimensions are for the body of the bag only. Strap drop length is noted separately on each product page where applicable.